Frequently Asked Questions
Is your IPTV legal?
Yes, our IPTV service is completely legal. We operate under strict compliance with copyright laws and licensing agreements to ensure that all content provided is authorized and legitimate.
What guarantees do you offer regarding the quality of service?
We offer the best-performing IPTV service. Our servers are equipped with high bandwidth and antifreeze technology. We also provide a fast delivery service for orders by e-mail. If one of your subscriptions does not work, we always solve the problem or offer alternative subscriptions.
What types of devices are supported?
We support a range of devices, such as Smart TVs, Firestick, Mag Boxes, VLC, PC, Mac, Apple TV, DreamBoxes, Enigma, Android Boxes, and Android Smartphones. Overall, we support all devices.
How many simultaneous connections are allowed?
While you can install your IPTV subscription on several devices, please note that it is only operational on one device at a time.
Why am I having buffering problems on some channels?
To ensure a smooth streaming experience with IPTV, we recommend having an internet connection with a speed between 30 to 50 Mbps. If your internet speed falls below 20 Mbps, you are likely to encounter buffering issues. This higher speed range helps to maintain consistent quality and uninterrupted service.
Does it work in different countries?
Yes, our service works worldwide. Whether you are in the UK, USA, Canada, Europe, or anywhere else, as long as you have internet, it will work perfectly.
What payment options are available?
We accept payments through PayPal and all major credit cards.
I placed my order, what's next?
Once you place your order and payment is confirmed, our team will process it. This usually takes 5 minutes to 1 hour max. We will send your login details via Email or WhatsApp as soon as possible.
I haven't received my order yet?
If you haven’t received the email or any message via whatsapp within 4 hours, please check your SPAM/JUNK folder. If you still can’t find it, please contact us via WhatsApp or Email.
How long does it take to receive a subscription?
It doesn’t take long, normally less than 1 hour. If you have made a purchase but still have not received anything, please do not hesitate to contact us. We will gladly look into that.
How long does it take to get a response from a support ticket?
If you submit a ticket for technical support or account activation, you can expect a response within 1 to 2 hours. We aim to reply within an hour of receiving a ticket. Please be aware that during busy periods, response times may extend up to 3 hours.
Can help me with setup?
Our experts will be happy to help you set up your equipment. Customer support is available 24/7.
Can request a refund?
Sure, You will be welcome to request a refund within 24 Hours after subscribing to any paid plan, just contact us first.
What contact methods do you offer?
You can contact us via WhatsApp or Email.
Is there any physical installation or cabling?
No physical installation or satellite dish is required. Our service works purely via the Internet. After subscribing, you will receive easy setup instructions.
Am I signed up to a contract?
No. There are no contracts and no hidden fees. You pay only for the duration you choose (1, 3, 6, or 12 months). When it expires, you are free to renew or stop.
What data do you store about me?
We only store the data necessary to activate your subscription (Name, Email). We do NOT store any payment details. Your privacy is our priority.